Frequently Asked Questions

What Would You Like To Know?

“Telehealth is the distribution of health-related services and information via electronic information and telecommunication technologies. It allows long-distance patient and clinician contact, care, advice, reminders, education, intervention, monitoring, and remote admissions.”

HBCS offers Telehealth services by using a HIPAA (Health Insurance Portability and Accountability Act) compliant video conferencing system via our client portal and Google Meets. With just one click, you can join Karley for your therapy session within the comfort of your home via your mobile phones, tablet, and/or computer.

HBCS takes a wide range of clients. My services are not limited to those listed on the services pages.  

HBCS is proud to be an ally for minority and cultural groups. These groups include Black, Hispanic/Latino, LGBTQA+, undocumented, and more.

HBCS does not offer therapy for children, anyone under the age of 18 years old or couples/families. 

Karley Arguello is only licensed in Colorado. You must currently reside in Colorado to be a client.

“Therapy is a form of treatment aimed at relieving emotional distress and mental health problems” – Psychology Today.

You could benefit from therapy if you are…
– Experiencing negative emotions 
– Having difficulty regulating emotions
– Struggling to build/maintain relationships
– Experiencing trauma/loss
– Having difficulty enjoying activities
– Wanting to improve yourself
– Using substances/destructive behaviors to cope
– And more…

Therapy is for everyone!

Therapy is effective when the client and clinician work together as a partnership to address client’s concerns. Client participation and attendance is crucial and will increase the likelihood of positive change. 

No. HBCS does not accept insurance of any type. HBCS is able to offer a SuperBill, which you can submit to your insurance provider. There is no guarantee you will be reimbursed. HBCS is able to accept HSA & FSA payments.

Medicaid clients must use a medicaid provider. This is a state law and cannot be negotiated. 

Absolutely. Under the HIPAA (Health Insurance Portability and Accountability Act) and PHI (Protected Health Information) acts, your name, descriptive factors, and stories are confidential. There are a few exceptions to confidentiality as HBCS and Karley are mandated reporters. More information will be provided during your intake session.

Your therapeutic relationship with your clinician is an important part of your healing journey. Consultations allow you to ask Karley questions, voice concerns, and learn more about her approach to therapy. Consultations help you determine if Karley is a good fit for you. If at any point you are not satisfied with your clinician, there are no consequences to terminating therapy.  

Therapy should not be luxury for the wealthy.  Karley does offer limited sliding scale prices to those who cannot afford the full rate. This allows for everyone to have access to mental health care. 

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

• Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit or call the Colorado Division of Insurance at 303-894-7490 or 1-800-930-3745.

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